Support Options

Free Support

Included

(for minimal setup)

Reply: 2 Business Days

Help setting up basic data reporting into Google Analytics, Google AdWords, and Facebook Advertising.
Help setting up minimum configuration requirements inside Infusionsoft.
Help installing our server side WordPress and/or PHP plugin.
Help using our API.
Training on the use of any third party software such as Google Analytics, Google AdWords, Facebook Advertising, Infusionsoft, etc.
Troubleshooting any software not written by AnalyticsConnect.io.
Troubleshooting any webhost, DNS, or client platform issues.
Writing custom code and data entry/import.

Incident Support

$149.95 per Incident

(one item per incident)

Reply: 24 Hours

Troubleshooting the integration of third party software and systems.

(Fee will be refunded if the problem turns out to be a bug inside of AnalyticsConnect.io)
Basic training for Google Analytics, Google AdWords, or Facebook Advertising, as it relates to the use of data supplied by AnalyticsConnect.io.
Advanced configuration help for Google Analytics such as cross-domain tracking, tracking of page views on Infusionsoft hosted pages, enabling demographics, enabling User ID functionality, or enabling our Cookie Vault.
Writing custom code. (Up to 1 hour of custom programing. Additional time available at $149.95 per hour.)
Data entry/import.

Premium Support

$1,995.95 for 30 Days

(new clients only)

Reply: Account Rep.

Complete setup and configuration help for AnalyticsConnect.io.
Advanced configuration help for Google Analytics, Google AdWords, Facebook Advertising, and Infusionsoft, as it relates to the use of data supplied by AnalyticsConnect.io.
Training on Google Analytics, Google AdWords, and Facebook Advertising, as it relates to the use of data supplied by AnalyticsConnect.io.
Review and tune-up of your sales process.
Troubleshooting the integration of third party software and systems.
Writing custom code. (Up to 3 hours of custom programing. Additional time available at $149.95 per hour.)
We assume you have a relatively healthy and properly configured Infusionsoft account. While we're happy to help fix any small errors we notice along the way, extensive damage repair may require additional fees of $149.95 per hour.
Data entry/import.

All sales are final. No refunds, exchanges, or transfers.