If you've installed our AnalyticsConnect.io software that automatically posts sales data from Keap/Infusionsoft into Google Analytics Ecommerce, you may be getting confused between
Keap/Infusionsoft uses two variables that many users, and some developers think are the same thing. These variables are
invoiceId. Adding to the confusion is that in some Keap/Infusionsoft accounts,
invoiceId are set to the same number. However, in most Keap/Infusionsoft accounts
orderId is set to one number while
invoiceId is set to another number.
You can check your Keap/Infusionsoft account by doing the following: From inside your Keap/Infusionsoft account, navigate to "E-Commerce" and click on "Orders". Click on "Edit Criteria/Columns" and then "Columns". Make sure you've got "Order id" and "Invoice id" inside "Customize Columns". Then click "Ok" to save. You may see that
invoiceId are set to the same number, or more likely, you'll see something like the below result.
Also note that when AnalyticsConnect.io writes
orderId to Google Analytics, it appears inside your Ecommerce reports as "Transaction ID".
If anything here is incorrect, outdated, or omits critical information, please use our contact us form and let us know.